Question 1

Can I make a room booking at kost RoomMe ?

Accepted Answer

Yes, you can browse through ourlisting for available rooms.

Question 2

Can I survey the place prior to making payments ?

Accepted Answer

Yes you may and we encourage you to do so! Our survey sessions are held every Monday-Sunday, from 8AM-10PM

Question 3

What consist of the standard facilities provided by RoomMe ?

Accepted Answer

a. Air Conditioning 
 b. Shared Kitchen* 
 c. Shower 
 d. Bathroom 
 e. Water heater* 
 f. TV 
 g. Water Dispenser 
 h. Room Service* 
 i. Pillows 
 j. Towel

Please note: *Only available in some units

Question 4

What if I want to move out of my kost before my stay period is over ?

Accepted Answer

We have a “No Cancellation Policy” where customers cannot cancel bookings that they have made.

Question 5

Can I invite relative/friends to occasionally stay at the kost ?

Accepted Answer

Our kost facilities are intended only forregistered and registered tenants. If the tenant wishes to host guests, then a rate of Rp. 250,000 per person per night is required. There is a maximum of 2 people perroom, and if the guest(s) stays for more than 1 day, he/she must provide government-approved identification (PERSONAL IDENTIFICATION CARD [KTP] / DRIVER’S LICENSE [SIM] / PASSPORT).

Question 6

To whom and where do I report to if there is damage in my room ?

Accepted Answer

For reports, please call or WhatsApp our customer service at 0821-7666-6300

Question 7

Can I survey the place prior to making payments ?

Accepted Answer

No, we provide rental and payment terms in a 1-month, 3-months, 6-months or 12-months contract.

Question 8

Do I have to pay a deposit upfront ?

Accepted Answer

a. Kost renters are required to pay a deposit of Rp. 500,000 - Rp. 1,000,000 (depending on each unit) at the time of registration for safety reasons.
 b. The deposit will be deducted if the occupant is proven to have violated / damaged the kost facility. The deposit will be returned when the occupant’s stay period is over and not extended by bank transfer within a maximum of 7 working days.

Question 9

Do you have installment programs ?

Accepted Answer

Unfortunately, we do not have any installment programs at the moment

Question 10

Are there any fines imposed on me while staying with RoomMe ?

Accepted Answer

a. Smoking, electronic cigarettes (vape), shisha (hookah), etc is PROHIBITED in the room and inside the kost building. Smoking is only allowed in open or designated areas. If a renter violates this rule, a fine of Rp 2,000,000 will be charged per incident. In case of repeated offence, RoomMe is forced to permanently terminate the resident’s contract until further investigation. 
 
 b. DO NOT close, remove, change position or turn off the CCTVs in the kost building area. If a renter violates this rule, a fine of Rp 2,000,000 will be charged per incident. 
 
 c. DO NOT bring or keep any type of animals in the area. If a renter violates this rule, a fine of Rp 2,000,000 will be charged per incident. 
 
 d. To maintain mutual comfort,renters are requested to maintain order and cleanliness of the kost environment. Kost renters are not allowed to scribble on walls or room doors, stick posters, etc or alter the room in such a way that leaves permanent mark.

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